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Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. If there is a particular point you want to check use the links below to jump to the appropriate section.

Delivery & Charges

Payment

Privacy Policy

Price Promise

Returns

Complaints

General terms and conditions

This site is owned and operated by:

Camperlands UK
Mill Lane Ltd
Leestone Road
Sharston Industrial Area
Manchester
M22 4RN

Tel: 0161 902 3026
Email: customerservice@camperlands.co.uk

Company Registration No.: 08688595
VAT No.: 176 5230 04

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, please use the contact information above.

1. The contract between us

We must receive full payment for the goods you order, before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we ship your goods. Our acceptance of your order brings into existence a legally binding contract between us.

2. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address so we can notify you by e-mail as soon as possible to confirm receipt of your order. We will e-mail you again to confirm your order has been dispatched. An acceptance of your order will take place on dispatch of the good(s) ordered.

3. Prices & VAT

The prices payable for goods that you order are as set out on our website. All prices are displayed including VAT at the applicable rate.

VAT Exemption

No VAT will be applied on goods for orders destined for Jersey or Guernsey. Once you enter Jersey or Guernsey as your delivery destination VAT will automatically be removed from the cost of goods. However, delivery charges will include VAT at 20%.

Price Corrections

We endeavour to display our prices accurately but occasionally mistakes are made. If we discover a price to be incorrect we will make every effort to honour the price displayed. However, this may not be possible. If it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email. In the email we will offer to sell you the goods of the specification and description at the revised price stated in the email, and will state the period for which the offer or the price remains valid.

4. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone and provide a new delivery date. Where possible we will suggest an alternative product. You will have the option to either wait until the item/s is available from stock or to cancel your order.

5. Payment Terms

We will charge your debit/credit card the day your order is placed. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

6. Payment Methods

Store Purchases: We accept Visa, Master Card, Switch, Solo, Visa, JCB and Delta but regrettably are unable to accept American Express.

Online Purchases: We accept payment via Paypal and all major forms of UK credit and debit card payment with the exception of American Express and Diners Club. Card payments can be processed online via our online shop or by calling a member of our sales team on 0161 902 3024 or 0161 902 3026.

For payments via BACS transfer please allow 2 working days for payment to clear before goods are shipped. To make payment use account details
Sort Code: 01-08-38
Account no: 57664188
Account Name: Mill Lane Ltd
For the payment reference please use your order ID so the payment is recognised when it is received.

7. Order Processing

Orders placed by 12.00 pm on weekdays (excluding Bank Holidays) will be processed the same day. Orders placed during Saturday and Sunday will be processed the next working day. We offer next working day delivery as standard on most items to most mainland addresses in England, Wales and Southern Scotland. Lead times to destinations outside of these areas vary so please check the details on the product page and at checkout.

8. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. To correct errors beyond this point please telephone 0161 902 3026.

9. Delivery Charges and Lead Times

We offer a variety of shipping services and use a number of couriers to make deliveries including DHL, Royal Mail, ParcelForce, DX, Tuffnells, TNT and UPS. The delivery service we offer and the courier we will choose will depend on the goods being delivered and the services available in your area. In general our delivery lead times are as follows.

Delivery AreaSmall Item
(Royal Mail Delivery)
Regular Parcel
(Courier Delivery)
Oversize Item
(Specialist Delivery)
England, Wales and Southern Scotland2 to 5 working days
£3.50 to £4.50
1 to 3 working days
£6.50
1 to 3 working days
£6.50
Scottish Highlands2 to 5 working days
£3.50 to £4.50
2 to 4 working days
£12.95
3 to 7 working days
£12.95
UK Islands2 to 5 working days
£3.50 to £4.50
2 to 4 working days
£21.00
3 to 7 working days
£30.00
Channel Islands2 to 5 working days
£3.50 to £4.50
2 to 4 working days
£23.00
3 to 7 working days
£97.00

However, the lead times, delivery services available and shipping charges will vary with the products being ordered and where they are to be delivered to. Check the expected lead times on each product page and see the checkout for the specific shipping services and charges available for your area.

Orders placed by 12.00 pm on weekdays (excluding Bank Holidays) will be processed the same day. Orders placed during Saturday and Sunday will be processed the next working day. We offer next working day delivery as standard on most items to most mainland addresses in England, Wales and Southern Scotland. Lead times to destinations outside of these areas vary so please check the details on the product page and at checkout.

For certain exceptionally long or heavy items to certain delivery destinations the delivery cost may exceed the price quoted at checkout. If this happens we will contact you as soon as possible and before shipping your goods to let you know about the additional charge. You will then be given the option of paying the additional delivery fee to continue with the order, or cancelling the order and receiving a full refund.

10. Delivery

10.1 You can find details regarding our delivery charges under section 9. ‘Delivery Charges and Lead Times’.

10.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

10.3 If you are not at home to accept delivery, you will receive a failed delivery notice. You will then have 3-days in which to, contact the courier to arrange an alternative delivery day. After 3-days goods will be returned to our premises. If goods are still required the original delivery charge will be reapplied to your order, this charge also applies to goods that are redirected to a new address while in the hands of the courier.

10.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11. Checking your goods

11.1 Upon receipt of goods please examine them thoroughly, if possible in a clean dry place, ensuring that they are the goods that you ordered, that they are free from defects, in good working order and that there are no missing parts or items. Should you encounter any problems, please contact us as soon as possible either by telephone or email.

11.2 Please check your delivery for missing items or damaged goods before you sign for them. If a driver refuses to wait while you do so, please make a record on the driver’s documentation saying so. Signing for your goods before they are checked makes it impossible to make a claim against the courier for damaged goods.

12. Wrong delivery

We work extremely hard to ensure that mistakes caused by human error do not happen. However, if you should receive an incorrect item/s, please let us know within 7-days. If you intend on returning an item, which has been delivered incorrectly, it should remain unused and in its original packaging.

13. Late deliveries – last minute orders

13.1 If you plan to go away on holiday and are counting on your order arriving before your departure it is important you read the following:

13.1.1 In order to deliver your goods it is necessary to employ the services of several shipping carriers. Our carriers are committed to delivering your order free of defects and on the day you expect them. Despite our best efforts, our control over unforeseen circumstances or simple human error is limited. For this reason, we are unable to promise or guarantee that your order will arrive on the day specified.

13.1.2 In order to avoid unnecessary inconvenience caused by a late delivery, please exercise common sense and order goods allowing enough time in case of unforeseen circumstances.

13.1.3 If we have failed to deliver your goods before you leave for holiday we request that you advise us that you will not be present to receive your order, so we may contact the courier to request the goods be held until your return. Please note that if you cancel goods, which have already left our premises, due to late delivery, you will be liable for the cost of returning goods back to our premises.

14. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

15. Cancellation rights

15.1 Under the Consumer Contracts Regulations you are legally entitled to cancel your order within 14 days, starting the day after receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract, either in writing or by email at customerservice@camperlands.co.uk. A customer service representative will provide you with a return reference, provide the address the goods are to be returned to and if required, advice regarding transportation of any returning items.

15.2 Please do not write instructions on the outside of manufacturers original packaging. Instead please pack returning item/s into a suitable box or packaging to preserve their original condition.

15.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

15.4 Once you have notified us that you are cancelling your contract, you should return the goods to the address provided within 14 days and goods should be received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

15.5 The contract price we pay shipping carriers for returning your unwanted goods (referred to as a 3rd party collection service) is greater than the cost of the original delivery. If we offer to arrange collection of the goods for return the cost of returning an item to our premises varies between £12.50 and £125.00, depending on the length and weight of the parcel being returned and where it is being collected from.

15.6 Whether you return goods via your own means, or we arrange collection for you, you will be responsible for the cost of return shipping.

16. Cancellation by us

16.1 We reserve the right to cancel the contract between us if:

16.1.1 we have insufficient stock to deliver the goods you have ordered,
16.1.2 we do not deliver to your area, or
16.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

16.2 If we do cancel your contract we will notify you by e-mail and issue a refund to your original payment method.

17. Liability

17.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

17.1.1 to make good any shortage or non-delivery;
17.1.2 to replace or repair any goods that are damaged or defective; or
17.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

17.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

17.3 Notwithstanding the preceding sections, nothing in these terms and conditions is intended to limit any rights you might have as a consumer, under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

18. Guarantees

All goods sold by Camperlands come with a standard 12-month warranty against manufacturing defects when used in accordance with manufacturers instructions and guidelines. Some products carry an extended warranty offered by the manufacturers.

19. Guarantee Claims

19.1 If you wish to return a product under guarantee you must submit a claim in writing, either by post or by email, at customerservice@camperlands.co.uk. You will be provided with an RMA (Return Merchandise Authorisation) reference which will help us identify your records in any future correspondence, and the address to which goods are to be returned.

19.2 You must send goods back to us at our contact address and at your own cost and risk. However, if the cost of returning goods exceeds £10.00, we reserve the right to make arrangements for collection of returning goods to minimise expenses.

19.3 Please send evidence of postage costs with your goods. We advise that you send your returns using a tracked delivery service, with appropriate insurance, to cover the cost of damaged or lost items.

19.4 Before a guarantee claim can be accepted, faulty goods must pass through a process of inspection to determine the exact cause of the fault. If, during the inspection we find evidence indicating the cause to be misuse, modification, or that goods have not been used in accordance with manufacturers operating instructions or guidelines, we may not be able to offer a replacement, exchange or refund. In such cases, you may have to pay a delivery charge, to cover the cost of returning your goods back to you.

19.5 Once a valid guarantee claim has been established, we will provide you with either a repair, exchange or refund. As a general rule if a product cannot be repaired it will be replaced. If we are unable to replace an item under guarantee, we will re-credit your account with the original cost plus, any charges incurred for the transport of faulty goods returned to our premises, up to a maximum of £10.

19.6 Most claims are completed within 5-10 working days. However, some tent and awning claims can take longer where we need to consult with the manufacturer.

20. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

21. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

22. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

23. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

24. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Mill Lane Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

25. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

We aim to have all images representing products as accurately as possible. However, variations in the configuration of hardware and monitors and the loss of image quality due to optimisation, will impose a degree of inaccuracy.

26. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website's accessible through it will not cause damage to your computer. It is your responsibility to ensure that your computer is adequately protected from potentially harmful content. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

27. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy (read here).